The usual Billing, Settlement, and Payment (BSP) process between two registered companies won't work between an individual and a commercial entity. Thus, freelancers feel this handicap by losing clients or being replaced by agencies or registered businesses, while in fact, freelancers are the most effective solution when compared to businesses giving the same service. Rimuut eliminates this handicap, plus simplifies managerial & accounting-related procedures of companies that work with freelancers with their virtual company solution.

On its second year after the launch, Rimuut reached over 25.000 freelancers across 40 countries and completed tens of thousands of transactions, while achieving 91% customer satisfaction, 77 NPS (SaaS Avg: 26)  and a monthly recurring revenue rate of 75%, which indicates that Rimuut continues its sustainable and rapid growth.

Founded by two Turkish entrepreneurs Esen Bulut and Mert Bulut, Rimuut works with over 2000 corporations in 40 countries, including renowned brands like KPMG, Columbia University, Greenpeace, Delivery Hero, and Change.org.

Typical Responsibilities

• Thoroughly learn the ins and outs of our services.
• Promptly respond to customers via chat and email.
• Help them solve their product or service problems.
• Lead them through onboarding.
• Track accounts to identify churn risk and work actively to eliminate that risk.
• Communicate with technical teams to resolve issues.
• Document common questions, bugs and issues and translate customer feedback to teams internally and serve as the "voice of the customer".
• Coordinate with Business Development to provide extra support to large customers.

Required

• You have a passion for meeting new people and a love for conversation.
• You find deep satisfaction in helping people find solutions to their problems. 
• You are positive, outgoing, and have a friendly personality that shines through in virtual communication (email, chat and video calls).
• You can maintain your center as you interact with all personality types, including the occasional stressed-out user who needs your help and patience.
• You have the ability to  learn technically complex things quickly. You have a strong work-ethic. You love what you do, and want to do it well.
• You are self-motivated and a life-long learner. 
• You are detail-obsessed and love to discover anything overlooked.
• You want to learn and grow in a fast-paced tech startup environment surrounded by colleagues who care about supporting each other to succeed.
• You hold a Bachelor degree or higher.
• You have strong analytical skills. You need to be good with numbers. Seriously!
• You have a high-level of proficiency in the English language, both written and verbal. If you know additional languages, be sure to tell us.
• You are a digital native and feel comfortable with Gmail, Zoom, Google Docs/Sheets, Trello and Slack.
• You honor confidentiality, privacy, and loyalty. All team members sign Non-Disclosure Agreements (NDA).

Preferred

• Prior remote and/or startup experience.
• Previous experience in customer service or account management.
• Familiarity with and/or interest in the freelance market and challenges.

Not Preferred

• You are a cynic or a pessimist. No judgment, but you won't fit in.
• You are scared of technology.
• You don't demonstrate desire for continuous learning and improvement.
• You don't like being measured, challenged, or being held to must-hit deadlines.
• You want everything to stay constant. We are a fast-growing company. Roles, systems, and procedures are constantly refined, tested, and improved. We thrive on this. 
• You are just looking for a J.O.B. We are obsessed with what we do, who we work with, and the value we provide. As a result, we have a very low turnover of performers.

Benefits

• Take part in something meaningful; Be a part of the future of work technology and the pioneer company in the industry
• Ability to influence the future of the company
• Fast-moving, challenging and unique business problems
• Partially remote working
• Flat organization that values each and every opinion. No red tapes in the organization.
• We value diversity and inclusivity. We are an equal opportunity employer and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Great career development opportunities in a growing company
• Opportunity to create your supporting team
• Possibility for relocation and international transfers mid-career
• Competitive salary
• Flexible working hours, Casual work attire
• Unlimited free coffee
• Meal allowance
• Opportunity to grow a network in a startup ecosystem
• Vested stock option opportunity

How to Apply

If you think we're a match made in heaven, send us your resume and a short video in which you answer these questions in a few sentences to info@rimuut.com;

1. How does (or do you expect) your educational background affect your professional life?
2. Why do you think you are a great fit for this position?
3. What would be your strategy for dealing with difficult people?
4. What are three positive character traits that you don't (but want to) have?